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Terms and conditions of use

The following information is for your reference. Please be sure to read this page before placing an order on our website. 

Privacy & Security

Rocco's does not use your personal information for anything outside of processing and shipping your order or for our newletter.  We do not sell and will not authorize anyone else to use any of your personal information captured when ordering on this site.  We do our best to protect that information while we process your order, and will alert you if we believe an issue occurs that might have compromised your personal information.

Restrictions on Use

Material from www.PasticceriaRocco.com and any other World Wide Web site owned, operated, licensed, or controlled by Pasticceria Rocco, may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of Pasticceria Rocco. Modification or use of the materials for any other purpose violates intellectual property rights. Except as described otherwise, all materials in the Pasticceria Rocco site are made available only to provide information.

Submissions

All remarks, suggestions, ideas, graphics, data, names, addresses, phone information or other information communicated to Pasticceria Rocco through this site or through electronic mail (together, the "Submission") will forever be the property of Pasticceria Rocco. Pasticceria Rocco will not treat any Submission as confidential or proprietary and will not be liable for the use of any ideas for its business (including without limitation, product of advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Pasticceria Rocco operations. Without limitation, Pasticceria Rocco will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Pasticceria Rocco will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not Pasticceria Rocco have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Restriction of Liability

Pasticceria Rocco will not be liable for any damage or injury caused by, including but not limited to, any failure of performance, error, omission, delay in operation of transmission, computer virus, or line failure. Pasticceria Rocco will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Pasticceria Rocco's total liability to you (for all losses, damages, and causes of action, or otherwise) will not be greater than the amount you paid to access this site. Pasticceria Rocco does not warrant or make any representations regarding the use of the material contained in this site in terms of its correctness, accuracy, reliability, or otherwise. The material in this site could include technical inaccuracies or typographical errors, and Pasticceria Rocco may make changes or improvements at any time.

Hyper Link Notice

The Web site may link to sites not maintained or related to Pasticceria Rocco. Pasticceria Rocco has not reviewed any or all of the sites hyper-linked to or from this Web site and is not responsible for the content of any other sites. The links are to be accessed at the user's own risk, and Pasticceria Rocco makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyper-linked to this Web site. Further, Pasticceria Rocco does not implicitly endorse third-party sites hyper-linked to this Web site.

Copyright Notice

The graphic images, buttons and text contained in the Web site are the exclusive property of Pasticceria Rocco and, except for personal use where indicated, may not be copied, distributed, or displayed or reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Pasticceria Rocco.

Miscellaneous

These terms and conditions will be governed and interpreted pursuant to the laws of the State of New York, United States of America, notwithstanding any principles of conflict of law. Pasticceria Rocco's services are available in select regions of the United States. However, there may be some products and services described in this site that may not be available at all locations. In addition, please be aware that some of the promotional items, premiums, and prices may only be available for a specified period in certain areas.

Privacy Statement

PasticceriaRocco is very respectful about the privacy concerns of the visitors to its sites on the Internet. Pasticceria Rocco collects the following types of information from customers that order on this site:

  • First and last name
  • Billing and shipping addresses
  • Email addresses
  • Telephone numbers

Additionally, Pasticceria Rocco collects email addresses and zip codes from individuals who indicate that they would like to receive additional information from Pasticceria Rocco about its menu items, special offers and similar matters.

No personal information is automatically collected from visitors to its sites. However, certain non-personal information of visitors is recorded by the standard operation of Pasticceria Rocco's Internet servers. This information is primarily used to provide an enhanced online experience for the visitor. Information tracked includes the type of browser being used by the visitor (e.g., Netscape, Internet Explorer), the type of operating system (e.g., Macintosh, Windows) in use by the visitor and the domain name of the visitor's Internet service provider (e.g., America Online, Earthlink).

Other uses of this information include internal review of the number of visitors to the site, but only in an aggregate and non-personally-identifiable form. E-mail addresses and other personally identifiable information such as a first and last name, home or other physical address or telephone number about visitors to this site are known only when voluntarily submitted, for example, via registration for sweepstakes or contests, content submissions, suggestions or participation of visitors in any available online interactive activities.

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this site is retained by Pasticceria Rocco and is not sold, transferred or otherwise disclosed outside the company, except where disclosure is required by law. This information may be used for any of the following purposes: (1) to help Pasticceria Rocco better understand visitors' use of our site; (2) to fulfill prizes; (3) to respond to specific requests from our outside visitors including prospective franchisees; (4) to obtain parental consent from visitors under 18 years of age, where necessary; (5) to provide any necessary notices to our visitors or their parent or guardians, where necessary (6) to protect the security or integrity of our site when necessary.

PasticceriaRocco notifies visitors of changes to this privacy policy by changing the effective date on the text hyperlink to this policy.

To the extent that any of the sites accessible through Pasticceria Rocco's Web site have different practices, those different practices will be applicable at those sites.

Use of Cookies

When you view our Web site, we may store some information on your computer. This information will be in the form of a "Cookie" and will help us in many ways. For example, Cookies allow us to tailor the site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions. 

Shipping & Delivery

We use FedEx  and the US Postal Service (USPS) as our main shipping partners.  We reserve the right to use another provider and update shipping and handling charges without notice.  We do our best to pack orders to keep them safe for the trip to your destination. We cannot take responsibility for damage incurred once it leaves our shop. If you receive our product in an unsatisfactory condition, please call us immediatly to discuss what we can do based on our Returns Policy. Most all of our product is shipped from our shop on Bleecker Street in New York City. 

We do offer an option to pickup your order in our shop.  We ask that you add a time and date in the order notes to let us know when you want to pick up your order.  If no note is provided, we will ready your order as soon as possible and contact you when your order is ready.  If your order is not picked up within 24 hours of the time it is ready, your order will be canceled without refund.  If you change your date/time of pickup, please contact the shop either through this website (use the My Account page to access the order and add a note), or by email to info@pasticceriarocco.com, or by calling.  Please make sure you provide the Order Number in your communications.  Any changes received after 4pm NY Time may not be processed for up to 24 hours.  

Changing the shipping or pickup parameters of an order may cause a delay. 

At this time we can only ship to non po box addresses within the 48 contental United States. We cannot ship to Europe, Asia, Canada, Mexico, Hawaii, Alaska, the South Pole, or to any PO Box address. Even though we use special packaging for our Canolli Cream, we do ask that customers select Priority Overnight Shipping for any order containing our cream.  Our cream is shipped frozen from our shop with the hopes that it still be cool when it arrives.

Returns & Replacement

We do not accept returns or provide refunds for anything orderd from this site or from our shops. If your order arrives in an unsatisfactory way, please call us immediatly.  If possible, please take a picture and email it to us at info@pasticceriaRocco.com We will not consider any type of return or refund once any portion of the product has been consumed.

Ordering

Not all of Rocco's products are listed on this site.  The products that we make, their availability, and prices are subject to change without notice. If you would like to order anything else we make, please contact us through email or by phone. Once an order is placed on this site, your credit card will be charged and your order will be processed for shipping.

Most orders received after 4pm (NY Time) may not be processed until the following day.

Depending on the products orderd, it may take up to three days for order to be shipped. You will receive email notifications while we process your order.

Payment & Pricing

All our pricing and payments are in US dollars only. Payment is accepted using our thirdparty payment processor. Prices are subect to change at any time.

Sales Tax

We have incorporated an internet based Tax service to help us calculate and collect tax within the US.  This sales tax policy statement explains when and why we collect sales tax on your purchases.  If you have ny questions, please contact us.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

PASTICCERIA ROCCO COLLECTS SALES TAX in states where we have physical presence (or nexus), including New York. Pasticceria Rocco also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

PASTICCERIA ROCCO DOES NOT COLLECT SALES TAX in any state NOT listed above because Pasticceria Rocco is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:
PASTICCERIA ROCCO DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.

Allergy Warning

Please be aware that most all of our products are made with, or near, dairy and nut products. This includes milk, cheese, almonds, peanuts, hazelnuts, pecans, extracts and other items. If you have any questions about any of our ingredients, please give us a call.